What information do you collect?

Users may browse this site anonymously (without providing any personally identifiable information). When you visit this website, we automatically receive your IP address. When you create an account or place an order, we receive the information you provide to us, including your name, delivery address, email address, phone number, credit card information, and dietary restrictions.

This site uses Google Analytics, which is a web analysis service provided by Google, Inc. Google uses cookies to collect anonymous data that is used to track and examine the use of this website, to prepare reports on activities conducted with this website, and share them with other Google services. Google also uses the data collected to contextualize and personalize ads on its own advertising network.

 

What do you do with this information?

We use the information to fulfill the orders our users request; to improve our website’s performance; to customize and tailor content for our users; to gather feedback; to contact users; and to process payments.

 

Do you share this information with anyone?

We do not share personally identifiable information with third parties.

 

How do you get my consent for this information?

By visiting this website, you consent to sharing your IP address. By creating an account or placing an order, you consent to sharing the information you provide to us. We only use that information for the specific purposes explained above.

If we request additional information from you for a different reason, we will ask you directly for your consent, or otherwise provide you an opportunity to decline.

By using this site, you also represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Under what circumstances will you disclose my information?

We will disclose your information to the appropriate authorities if compelled to do so as a matter of law, or if you violate the Terms of Service.

 

What other software do you use that may affect my personal information?

We use Stripe, Inc. (“Stripe”) to process payments. Stripe will store the credit card information you provide. All data is secured under the PCI-DSS (Payment Card Industry Data Security Standard). Transaction data will be stored as long as necessary to complete the transaction. After that, transaction data is purged. All direct payment gateways are required to adhere to the PCI-DSS standards, managed by major card brands (Visa, Mastercard, and others). These standards ensure data is handled securely. For more information on this standard, you can read Stripe’s Terms of Service here and their Privacy Policy here.

 

How secure is the information I provide to you?

We take reasonable precautions and follow industry best practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and additional industry standards.

 

What rights do I have?

You have the right to request a check of the information you have provided to us, and you may verify, update, or correct it, including the right to remove obsolete information. You may do so by contacting us at support@nutri-go.ca. We will respond to such requests within a reasonable length of time, typically within 21 days. Our Privacy Compliance Officer, Patrick Barkwell, will ensure that your requests are honored.

 

What rights do you have?

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their public posting to the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to process transactions per your requests.

 

I have more questions. How can I learn more?

If you have questions about our policies, feel free to contact us at support@nutri-go.ca.